A remote technician combine the customer’s view with real-time “hands overlays”

A remote technician combine the customer’s view with real-time “hands overlays”
November 30, 2020

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From Zebra’s enterprise AR glasses add XMReality Remote Guidance software on VentureBeat:

Today, industrial AR headset maker Zebra announced that it will upgrade its smart glasses with Remote Guidance software developed by XMReality, a Swedish knowledge sharing company with nearly 100 enterprise customers in 60 countries.

Used on smartphones, XMReality’s software enables a remote technician to not only see what a customer is seeing, but also combine the customer’s view with a technician’s real-time “hands overlays” and/or drawings, providing visual directions on how to perform a diagnosis or repair without the need for an in-person visit. Wearing a Zebra headset, technicians could use the same remote software without having to hold a phone in one hand to film the other or make on-site visits while being guided by more experienced experts located elsewhere.


the deal is notably supporting the HD4000 Enterprise HMD, a head-mounted display that weighs only 1.06 ounces and is designed for warehouse management, manufacturing, field mobility, and retail applications. Equipped with a 9-axis head tracking sensor for sophisticated user tracking, the HD4000 has a color screen that can display text, graphics, and video content, and it uses a 5-megapixel camera to capture imagery from the field.